Get Help.

Getting Help

Email support@hypedboards.com. We read every message and reply as quickly as we can.

To help us sort it out on the first reply, tell us:

• Your account email and the name of the organization or leaderboard involved.
• Where it happened: the iOS app, the Android app, or the web app.
• What you expected and what happened instead. A screenshot helps.

Common Questions

• I forgot my password. Go to Reset password, enter your account email, and we will send you a reset link.
• I did not get the confirmation or reset email. Check your spam folder for mail from no-reply@mail.hypedboards.com, then email us if it still has not arrived.
• How do I join a leaderboard? Leaderboards are invite based. Ask an admin in your organization to send you an invite, then open the link on the device you want to use.
• How do I turn off push notifications? Open Settings in the mobile app. You can turn off push entirely, or turn off individual types such as chat, overtakes, achievements, and cycle endings. You can also turn off notifications for Hypedboards in your device settings.
• How do I switch organizations? If you belong to more than one, use the organization switcher in the app or on the dashboard.
• Something looks wrong on a leaderboard. Email us with the leaderboard name and roughly when you noticed it, and we will look at the history for that period.

Account and Data

You can delete your account from Settings in the mobile app. Deleting your account removes your personal data, including any registered device tokens for push notifications.

If you cannot reach the app, email support@hypedboards.com from your account address and we will delete it for you. See our Privacy Policy for what we collect and how long we keep it.